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18 Jun 2024, Edition - 3262, Tuesday

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ITES major, HTC Global Services embraces artificial intelligence to power its businesses

KV Lakshmana


For the people involved with cutting edge IT enabled services and technologies, artificial intelligence is very good news – like for HTC global services, headquartered in the US with major Indian operations in Chennai and Hyderabad. It has not strengthened its abilities to marry traditional manufacturing processes with digital technology using artificial intelligence that impart the manufacturing processes with cognitive abilities.

The Indian arm of HTC Global Services has entered into a partnership with Automation Anywhere to boost its RPA (robotic process automation) services. It will be done by building BOT based industry specific solutions with cognitive abilities.

The HTC Global Services, India, claimed that these solutions were to be designed for quick deployment and easy integration into the digital landscapes of various business processes. The solutions are built around Automation Anywhere’s cognitive abilities that include speech recognition, natural language processing and machine learning to automate perceptual and judgment-based tasks.

“Adding cognitive capabilities to process execution is one of the fastest growing trends today in business process automation. Companies are focusing on tomorrow’s workforce where humans and software bots collaborate to make the workplace more efficient. We will be leveraging Automation Anywhere’s products to help automate our client’s complex and business critical processes,” said Chary Mudumby, CTO, HTC Global Services.

The two companies made a joint presentation at a roundtable they hosted in Mumbai and Chennai. Aptly titled ‘Technology to Power the Next-Generation Workforce,’ the roundtable witnessed participation from leaders and practitioners, who discussed various strategies, barriers faced and common learnings to incorporate in a company’s RPA based transformative journey. The discussion focused on three key industries – automotive, trade finance and manufacturing.

“We are pleased to have HTC Global Services as our Implementation Partner to help our customers leverage the benefit of automation,” said Mr. Anubhav Saxena, Executive Vice President, Partnerships, Strategy and Operations at Automation Anywhere. “HTC’s’ experience and our industry-leading RPA solutions will provide unparalleled value for companies in automating business processes across the enterprise which could not have been automated without robotic process automation.”

HTC Global Services is a leader in providing digital transformation solutions to BFSI, health systems & hospitals, automotive, retail, publishing, government and education sectors. HTC’s SME and functional experts help our clients in these industries to identify the processes that would benefit by adopting RPA.

HTC Global Services has already deployed a range of solutions to automate structured and semi-structured data. Examples include insurance claim processing, vendor/ customer on-boarding invoice and purchase order processing, procure to pay, lead to order to cash process, front office and back office automation.

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