June 17, 2018
Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, announced the Company has become a third-party support provider for the Technology Services 2 (TS2) Framework, under the contract ID RM3804. Rimini Street has passed a rigorous qualification process to be approved as a quality tested supplier for the UK Government TS2 framework under Lot 3 Operational Services. The Company is listed as a service provider on the UK government website, offering third party software support for Oracle, SAP, IBM and Microsoft products. Rimini Street is also a registered supplier under the G-Cloud 9 framework, which provides public sector organizations with options to choose and purchase cloud computing services covering infrastructure, platform, software and specialist cloud support services.
The UK Government TS2 framework is administered by Crown Commercial Service (CCS), an executive agency of the UK Cabinet Office which supports the UK public sector to achieve maximum commercial value when procuring common goods and services. The TS2 framework provides every public sector customer’s Information and Communications Technology (ICT) service requirement, including services at all government security classification levels. As a supplier for the TS2 Framework, Rimini Street is part of the UK Government’s program to provide its services to organizations considering third party support, and can be easily found through the government’s centrally managed procurement system.
Ultra-Responsive, Premium Software Support Services for Growing Public Sector Client Base
In 2017, Rimini Street added 20 new public sector clients, including one of the UK’s largest local authorities in the South of England. When switching to Rimini Street, public sector entities can optimize the cost of operating and supporting their software, reducing their total maintenance costs by up to 90 percent. This enables public sector organizations to save significant funds, reduce waste and maximize the value of their current ERP systems for a minimum of 15 additional years after switching to Rimini Street support. In addition to savings realized, Rimini Street’s public sector clients also receive a more comprehensive, responsive service.
Rimini Street’s award-winning customer service provides a more complete support program with capabilities not offered through standard vendor maintenance, including support for customizations, interoperability and performance tuning. All Rimini Street clients are assigned a Primary Support Engineer (PSE) who has an average of 15 years’ experience in the client’s specific software product line. Rimini Street has hundreds of PSE's around the world, a service model that provides support 24/7/365 days a year, and a guaranteed service level agreement of 15-minute response time for all critical cases – all delivered at half the original software vendor's annual support fee.
About TS2 Framework
The TS2 framework was developed to give all public sector organizations access to suppliers of technology services, such as: technology strategy, service design, transition and transformation and operational services. Effective September 2017, the new framework includes, but is not limited to, Rimini Street services that were previously provided under Enterprise Application Support Services (RM1032) used for support of large enterprise level applications, typically Oracle or SAP. The TS2 framework was designed to service the smallest IT needs through to critical central government systems, both at the Government’s Official, Secret and Top Secret security classifications.
“Today, UK public sector CIOs and IT leaders are faced with the challenging task of saving time, resources and budget while finding new ways to focus on more innovative, strategic digital programs that can make a tremendous difference to their organization overall,” said Seth A. Ravin, Rimini Street CEO. “With Rimini Street support, public sector organizations of all sizes can achieve maximum ROI on their existing ERP landscapes, and can free up internal resources and liberate substantial savings to redirect into their digital transformation initiatives.”
About Crown Commercial Services
The Crown Commercial Service (CCS) is an executive agency and trading fund of the Cabinet Office of the UK Government. The CCS is responsible for improving government commercial and procurement activity.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,580 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit https://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
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