August 19, 2015
Residents of Coimbatore can now file their grievances online thanks to the profile – mayoractioncentre – which will soon will be soon be set up on Facebook. Also, complaints can be registered via SMS and Whatsapp on (91)9443011107, Mayor P Rajkumar said on Wednesday.
People can post their grievances on http://cbemayor.prajkumar.com or write to email@example.com anytime, any day.
The Coimbatore Corporation also plans to launch a twitter handle to receive complaints from the citizens. Complainants will be given reference numbers and their complaints will be forwarded to the concerned department. He/she will be intimated once the complaint is resolved.
If the online avatar becomes successful, the corporation plans to cancel the Tuesday grievance meeting. Civic body officials have also said that they were working out the modalities of setting up an exclusive grievance cell.
Chennai Corporation and Brihan Mumbai Corporation already have a strong presence on social media.
“In many civic bodies like Chennai, grievance cell management is outsourced to a contractor,” said a corporation official. “We are yet to decide if we want to outsource it or retain the department.”
Sources say that the online plan was implemented after the Mayor felt that one day a week was not adequate enough to address the residents’ woes.
Corporation Commissioner Dr K Vijayakarthikeyan said “the Mayor’s grievance meeting on Tuesday stands cancelled. However I will continue to meet complainants in the evening between 4 p.m. and 6 p.m. on all days except national holidays and Sundays.