Trending Now
- “Fireworks worth more than Rs.7,000 crore were sold this year for Deepavali. The TN Govt will extend full support to this industry, which is aiming to achieve Rs.10,000 crore in fireworks sales next year.” – Minister Keerthana
- “On the festival of lights, 11 people were killed in various incidents across TN. Alcohol was the main cause of most of the crimes that took place.” – Anbumani Ramadoss
- “Under this TVK Govt, 467 companies have been sealed, resulting in lakhs of people losing their jobs.” – AIADMK General Secretary EPS
- “TN, which was a peaceful state during M.K.Stalin’s Govt, is now witnessing the deterioration of law and order.” – Former CM O.Panneerselvam
- “11 murders in a single day – on Deepavali, the sounds of murders were heard across several districts of TN, alongside the sound of fireworks.” – EPS
Coimbatore
Ujjivan Small Finance Bank introduces an industry first initiative: Open Savings Account directly on the Ujjivan’s WhatsApp Banking channel at 900 208 2121
November 11, 2026
Coimbatore : Ujjivan Small Finance Bank (Ujjivan SFB) announced an industry first initiative in Indian banking – opening of Savings Account directly through its WhatsApp Banking Channel 900 208 2121. The journey enables eligible new customers to open a Savings Account with Ujjivan SFB through a WhatsApp led experience without downloading a separate banking application.The journey follows a simple step-by-step process. A new Customer says ‘Hi’ on 900 208 2121 and chooses ‘Open Savings Account’. Post mobile & PAN verification, customer’s CKYC or Aadhaar is verified, prefilling personal details. Customer selects the savings account variant, funds the account and completes Video KYC. The customer can start using the account post verification.The new journey advances Ujjivan SFB’s strategy of bringing digital banking and customer service to a conversational platform that the customer already is familiar with and feels safe and secure. By making onboarding and routine banking services available within WhatsApp, Ujjivan SFB now gives customers another way to bank without the need to learn or navigate a new interface or install a separate application.
Over 15 lakh customers of the bank have currently adopted Ujjivan SFB’s WhatsApp Banking platform. Customers can also access more than 50+ banking services, including balance enquiries, recent transactions, account statements, deposit services, loan information, service requests, Branch & ATM locators and more.WhatsApp Banking is fast emerging as an important customer-acquisition channel for the bank. Ujjivan’s WhatsApp Banking now manages 22% of service requests of the bank. These figures demonstrate how a conversational channel can support both everyday service and deeper engagement with the bank. Commenting on the initiative, Ms. Carol Furtado, Interim CEO and Executive Director, Ujjivan Small Finance Bank, said:“Innovation is most meaningful when it makes banking simpler and more accessible for customers. Ujjivan’s WhatsApp Banking journey gives the customers the ability to access the bank on a platform that already is part of their daily lives. By introducing digital opening and onboarding of Savings Account through WhatsApp, customers can experience a more convenient, intuitive, and safe banking beyond conventional channels. We will continue to strengthen this platform to make banking more inclusive and responsive.”
Looking ahead, Ujjivan SFB is exploring and evaluating capabilities including generative-AI-assisted responses, guided support for multi-step customer needs, multilingual interactions, contextual product journeys, and voice-enabled assistance.
