May 29, 2018
COIMBATORE: City-based Sri Ramakrishna Multi-specialty Hospital has become the first International Medical Tourism accredited hospital in Tamil Nadu by getting certification from US-based Medical Travel Quality Alliance MTQUA for best practices in care, services and support for medical tourists and international patients.
“We are extremely pleased to receive the MTQUA certification for our hospital because of its increasing popularity among medical travelers. MTQUA certification is vital for the hospital to reinforce the trust of the medical traveller in the authenticity and fair-trade practices of Sri Ramakrishna Hospital,” its Managing Trustee R. Vijayakumar said here on Tuesday.
The hospital spent almost one year reviewing existing operations and putting in place procedures and policies to comply with the international standards for quality of care and medical tourism best practices set by MTQUA, he said.
These recognise that international patients and medical travellers have special needs different from local patients due not just from foreign travel,language and cultural differences but also differences in care management and treatment protocols, medical cultures, styles of communication, and expectations.
“Hospitals that ignore these differences take the chance that patient outcomes will not be as good as they should be, and that, instead of being cured, patients may have more health problems later,” MTQUA president Julie Munro said in a release.
The US-based organization studied key areas of the hospital’s operations including internet marketing, communication procedures, privacy and security measures, multicultural sensitivity, International Patient Services management, care support services and certain operations and business procedures that influence the quality of treatment and care a medical tourist receives.
“Medical tourists need to know about the superb quality of care and treatment at Sri Ramakrishna Hospital, and the exceptional value they will find. Despite its location in the heart of southern India, it’s surprisingly convenient to get here, via Cochin, Mumbai, or Bangalore. It is time to draw the medical traveller’s attention to places and hospitals outside of New Delhi,” Munro said.