February 7, 2020
HDFC ERGO Health Insurance Ltd. (HDFC ERGO Health), erstwhile Apollo Munich Health Insurance Company (Apollo Munich), today announced the launch of a new brand campaign ‘Bad News – Good News’, that communicates about the landmark acquisition of Apollo Munich by HDFC Ltd. in the General Insurance sector and the many benefits this will now offer the existing & new customers of HDFC ERGO Health.
Bad News – Good News Campaign
Conceptualized by Mullen Lintas, the new ‘Bad News – Good News’ campaign, builds a narrative through two campaign videos around patients who have encounter health emergencies. The campaign features Bollywood celebrity Nawazuddin Siddiqui, in binary journalist roles – one who reports the ‘Bad News’ of unfortunate events that individuals have to face as a result of a health emergency and the other Nawaz counters him to deliver ‘Good News’ of Apollo Munich now being renamed to HDFC ERGO Health and the wide suite of benefits which are now available for the customers as a part of the acquisition. Packed with humour, the campaign ends with the tagline ‘India is Now Feeling Better’ which is created to highlight Apollo Munich’s expertise and HDFC’s trust.
Commenting on the launch of the campaign, Anuj Tyagi, MD & CEO, HDFC ERGO Health Insurance Ltd. said, “The acquisition of Apollo Munich Health Insurance by HDFC Ltd., led to the creation of a new entity, HDFC ERGO Health Insurance. This merger will provide significant benefits to our existing & prospective customers. Trust, Transparency and Fairness across all stakeholders are at the core of the entire HDFC Group and is a promise by HDFC ERGO Health leadership to each one of our policyholders. Further, many of HDFC ERGO General’s best practices, including 10,000+ cashless network hospitals, industry leading turnaround time for cashless claim settlement, seamless online policy issuance and 24×7 customer service helpline are being adopted by HDFC ERGO Health to provide a significantly better experience to all our customers. Our new TVC has been strategically executed to ensure customers are made well aware of the benefits this acquisition has to offer them. We hope to deliver this ‘Good News’ and make our existing & new customers feel better.”
Azazul Haque & Garima Khandelwal, CCO, Mullen Lintas said, “Our task was to create a high impact campaign to convey the biggest news in General Insurance of Apollo Munich being renamed to HDFC ERGO Health and the benefits this acquisition will offer the consumers. We wanted give the brand a unique idea and put out a clutter breaking campaign. The starting point was that people only think of Health Insurance when they come across any an unfortunate incident related to health around them. And to convey this news, we roped in Nawazuddin Siddiqui. Thus the campaign idea of ‘Bad News – Good News’ was born. We are sure this campaign would do just that and also build a strong resonance of HDFC ERGO Health with Health Insurance.”
This campaign is now live and will feature across all genres of TV, major Radio stations, OOH in 17 cities and Print media. Moreover, the campaign will also reach out to internet users through a well spread digital plan. The new TVC can be viewed on
HDFC ERGO Health – Hospital TVC: youtu.be/9z0-QCY54NI
HDFC ERGO Health – Bike TVC: youtu.be/sUuokNPi-8
About HDFC ERGO Health Insurance
HDFC ERGO Health Insurance Ltd. (Formerly Apollo Munich Health Insurance Company Ltd.) is a joint venture between HDFC Limited, India’s premier Housing Finance Institution & ERGO International, the primary insurance entity of the Munich Re Group.
The company was founded with HDFC Limited acquiring the majority stake of 51.25% in the company Apollo Munich Health Insurance Co. Ltd., with necessary approvals from the Insurance Regulatory and Development Authority of India (IRDAI), Reserve Bank of India (RBI)/National Housing Bank (NHB) and Competition Commission of India (CCI). Subsequent to this transaction, Apollo Munich Health Insurance Company Limited was renamed as HDFC ERGO Health Insurance Ltd. or HDFC ERGO Health. The transaction marked the onset of an exciting journey to provide enhanced customer experience, supported by innovative processes and new-age technology. HDFC ERGO Health remains fully committed to the same principles that have made Apollo Munich a trusted health insurance partner.
In addition, our customers now have the access to a larger-combined product suite offered by entities – HDFC ERGO Health, HDFC ERGO General, and existing products of Apollo Munich. Our products in the retail segment cover categories like Health Insurance, Critical Illness Coverage, Personal Accident Coverage, Top-up Coverage, International Travel Insurance and Maternity Coverage along with Group Health Insurance and Group Personal Accident Insurance for corporates. For any policy servicing query, we can be reached on the customer service section of our website www.hdfcergohealth.com or call our Toll free number 1800-102-0333 or write to us at [email protected]Source: Newsvior