Business Wire India
Uniphore Software Systems has been awarded the best product company in the Analytics Solutions category for 2018 at the 6th edition of Express IT awards for its conversational AI-powered analytic solution, auMina. The award was presented by Shri Ravi Shankar Prasad, honorable minister for Law and Justice and Electronics and Information Technology of India, in Mumbai. The award is instituted by Financial Express, a leading business daily in India.
Uniphore’s award-winning conversation analytics solution, auMina for enterprises is powered by Artificial Intelligence and Machine Learning capabilities. The solution is built to help organizations identify and break down complex business problems by way of offering executive insights into customer interactions. The insights offered by auMina aims to bridge the analytics gap by extending tools for analysts to address business outcomes.
While commenting on this recognition, Umesh Sachdev CEO, Uniphore Software Systems said that
, “We are honored to be bestowed with this award by Financial Express. Winning Express IT Awards comes as a worthy end to an amazing year we have had at Uniphore. Our team is gearing up for scaling global heights and Express IT Awards is a valuable validation to our Conversational AI solutions”.
The total available market for Conversational AI and analytics is estimated to be around 20 billion US Dollars. Conversational analytics, which is AI solving an unsolved problem, is a $5-6 billion opportunity globally. The conversational assistant, which is the automation opportunity, is much larger, at $30 billion.